Arrived 5 days after ordering and had tracking through out the shipment process. It unfolds really easily. Learning to use it was very simple, charging it is convenient. Once you fold it up it rolls behind you on small wheels just like a suitcase. There are red levers on the back wheels that convert it into a manual chair and my only wish would be that they could be activated by the person sitting in the chair but otherwise this is perfect for my needs.Purchased this for our elderly Mother with limited mobility and little knowledge of operating an electric chair of any style, yet she was able to successfully grasp the simple operations in a short time. This chair easily navigates small places & sharp turns with simple operation of the joy stick steeling. The chair has made a significant contribution to her quality of life in our retirement community, enabling her to leave her own apartment to travel hallways & elevators and enjoy activities in her building. Without this chair, she would be much more isolated to her home . Recommend this chair for you or your loved ones.Wheelchair showed up ahead of schedule and in perfect condition. Everything as stated. Attached a backpack to the rear support to carry my oxygen tanks. This will enhance my mobility exponentially and make my life much more liveable and enjoyable. Thank you EazinGoI can't say enough about this chair.I'm an 82 year old amputee of my right leg and have been using a standard wheelchair for the longest time limiting a lot of things I felt I could do also making it a bit difficult for people lugging it in and out of the car.I purchased this chair back in 2020...What a difference it made in my life and for those that care for me . It folds in a snap light weight so easy on the back..I'm still able to drive so now with this chair i'm ready to go anywhere doctor's, grocery shopping anywhere I want .I love this chair so much I bought one for my sister with similar medical needs..I had a couple issue's but with an email to the seller (EazinGo) it was taken care of instantly they were so responsive, courteous and helpful.. They were a pleasure to deal with..Thank you EazinGo I have my independence back...Okay - I need to redo my review one more time. They took a while to get back to me, but they sent a new wheel (actually two, because the first one was for some other chair) and I was able to get mom's chair working perfectly again. We would have been happy to pay for the new wheel, but were not charged a penny. The sellers might be a little difficult to get in touch with, but their customer service is beyond compare. Mom just loves the chair and ended up buying a second one to use when charging the first one.It's a great chair and super customer service. I'm sorry I misjudged them when I hadn't heard anything for a couple of weeks.I wanted to add to my previous review - it still is a VERY nice chair, and I have responded to a few questions about needing assistance from the supplier stressing how great they are at helping. Well, apparently they are only great when you still have a chance to return the chair. We have had a problem with the back wheel on the chair - it's not something that is addressed in the flimsy amount of documentation included - and although I've tried a couple of times, no one has bothered to get back to me. Therefore, I suggest that if you do get one of these, try to have all the issues BEFORE the return window closes. Continued customer support is non-existent.We were looking for an electric wheelchair that was light enough for me to get in and out of my mom's car for stores and travel. This one is PERFECT!! It is truly light. It has a wonderful small footprint and is good at turning and getting through doors and through her house. If you want a small and light electric wheelchair, this is perfect. The company stands behind their products and will go to any lengths to make sure you are happy with your purchase.The wheel chair was nice but was much wider than a standard wheel chair.The Smart Chair is an impressive little wheelchair. It can zip along faster than a companion can walk beside it. It can turn on a dime. The chair weighs 42 pounds (with battery). I bought this chair for my 84 year old father. He is 6 feet tall and weighs 190 lbs. The chair manages well for him.Sometimes he finds it necessary to shift the chair into a higher 'gear' when approaching an incline or speed bump.The battery charge indicator on the control arm is a bit different than we are accustomed to. When the chair is fully charged, the red and orange lights do not turn green. However, there are indicator lights on the charger power supply that indicate when the chair is fully charged.Also, the Assembly Instruction booklet omits to tell you to connect the cable to the battery pack inside the battery pouch.Although the chair is lightweight, it is too much for my elderly dad to lift into his vehicle. My husband and his friend designed a winch/pulley system inside his trunk to assist him.My dad really likes his little chair and gets positive comments on it when he is in public. He loves the color and look of his chair. He has had the chair for one week, and so far, we are pleased with this purchase.I am a retired physician with Parkinson's disease. I cannot begin to tell you how well this product has helped me manage my disability. I can go on walks with my wife again. I even have gone fishing at a pond just over a mile from my house. I have run errands to the hardware store. My dogs look forward to me taking them out for a walk. It is easy to do since I have one hand free from the controls. This product has given me a sense of freedom and being able to travel around with the chair is great. I can fold it and get it into the car easily. It is so light weight that my wife can lift it with ease. And she said my mood has improved since getting the chair. It is so easy to become housebound, but this chair allows me access to the outside again. I can not recommend this product enough - it truly changed my life. There are more expensive chairs out there - but don't be fooled. This power wheelchair is the real deal. Thank you to the company, William R. retired physician, Iowa.